Please see the following Q&A's regarding orders from our website and products. Beard oils and balms... Our beard oils and balms are 100% organic using natural oils and scents. However, we do recommend you use a small amount to test that you are not allergic to any of the ingredients. If you think you are ever having an allergic reaction, stop using the product, apply cold water to the area effected and contact a local doctor or chemist if the area does not get better. This is not only for our products but for any product you use that is in contact with your skin such as deodorant, washing products, and similar. How can I pay for my item? At the moment any items sold must be paid for in full via PayPay. This is secure for you, and us. Where do you ship to? At the moment we can ship anywhere in Ireland, The U.K and U.S.A. Will more countries be added? Yes, please send us an email and we can get the rates for you. When will my item be shipped? We ship every Monday and Friday. During busy periods we aim to have this to 3 days a week. Please note back order items may be longer, but we will keep you up to date. Do you have a Customer Care team? We are a very small operation, so the best mode of contact is via Twitter here, or by email here. Do you do shipping to shops, or my online store? We would need to review your shop - online store. Please contact us here. Gift Cards We now are able to provide gift cards of €25, €50, and €100 values. When you get your gift card it will have one unique coupon code which will allow you redeem any item to the value you of your coupon. If there is money left over we will issue you with a coupon to this value. Gift Cards are only valid for 12 months from the date of purchase. If you have a Gift Card and have any question please email us here. Refunds We do not provide refunds of our oils and balms due to hygienic reasons. We hope you enjoy our website, love what you have bought, and we appreciate all feedback. All the above is correct and as of November 3rd 2015.